tag:blogger.com,1999:blog-4126805711472481880.post8879636954361898830..comments2022-03-31T03:04:15.668-07:00Comments on Retail Hits and Misses: The Art of Serving CustomersUnknownnoreply@blogger.comBlogger2125tag:blogger.com,1999:blog-4126805711472481880.post-45759158962732032132009-06-15T12:20:56.436-07:002009-06-15T12:20:56.436-07:00Judy, you're bang on. Unfortunately, training ...Judy, you're bang on. Unfortunately, training the front-line staff takes a commitment of time, as well as cost, and companies too often take a very siloed approach to their loyalty programs. To compound things, loyalty program vendors too often ignore the commitment required from the front-line staff because it will add to the time lines and complexity of the overall implementation, and may jeopardize the deal. Everyone wants a quick fix. Unfortunately, when you're implementing these types of programs and trying to drive real value out of them, you can't cut corners.<br /><br />Mark OrlanMark Orlanhttps://www.blogger.com/profile/03301724543404885311noreply@blogger.comtag:blogger.com,1999:blog-4126805711472481880.post-51892176414221488142009-06-15T12:18:52.815-07:002009-06-15T12:18:52.815-07:00Judy, you're bang on. Unfortunately, training...Judy, you're bang on. Unfortunately, training the front-line staff takes a commitment of time, as well as cost, and companies too often take a very siloed approach to their loyalty programs. To compound things, loyalty program vendors too often ignore the commitment required from the front-line staff because it will add to the time lines and complexity of the overall implementation, and may jeopardize the deal. Everyone wants a quick fix. Unfortunately, when you're implementing these types of programs and trying to drive real value out of them, you can't cut corners.<br /><br />Mark OrlanMark Orlanhttps://www.blogger.com/profile/03301724543404885311noreply@blogger.com